Storage instructions- we recommend to store in a cool dry area. If placing in the refrigerator remove15 minutes before consumption.
Best by date; All fresh product should be consumed on the day of purchase fro best enjoyment or within 24 hours.
Signature Release: All orders are delivered on the day of creation between 10am – 8pm. If the correct phone number was given for the recipient of the package, they will receive a text message to let them know their package is going to be delivered within the hour. A signature release will be asked for, unless otherwise indicated. Due to the perishable nature of our products, please review and follow the handling instructions on or inside your package. We recommend notifying the receiving party about your delivery and the perishable nature of the product.
Commercial addresses, hospitals, hotels, schools, and gated communities: If you are sending your gift to a business or hotel please be aware that our couriers may deliver the package to a front desk, reception area, or a good inwards department. We recommend notifying the receiving party about your delivery and the perishable nature of the product. GLOWBERRY™ is not responsible if our couriers are unable to deliver the package because the business is closed or they have no access.
Address Correction: Your order may be subject to additional charges for address corrections so please take extra care when inserting these details on your order form.
Packaging: Our products are delivered to you on the same day as preparation to ensure freshness. We provide creative and attractive presentations for each of our orders, due to the delicate nature of our product we ask you to take care when handling the product ensuring it is kept upright in the packaging at all times. This is to guarantee your satisfaction.
Delivery Guarantee: GLOWBERRY guarantees your package will arrive in in optimum condition to the address stated on your order by 8pm on the day of delivery. This excludes orders for which we are given incorrect (or incomplete addresses), product left unattended. From time to time, your order may experience a delay with the courier, beyond our control. We reserve the right to change any delivery method or make corrections if an error or delay does occur.
Change of Delivery Date, Gift Message or Cancellations:
When your order is placed, our web system automatically processes it and prints delivery details and your gift message. Orders placed for next day delivery can not be cancelled or changed.
For standard orders we require 48 hrs notice. To change your order to a future-date, please email us at email@example.com. We will make every effort to accommodate your request if your gourmet gift has not already been produced.
Availability and Substitutions: All orders are subject to stock availability. We make every effort to have all stock on hand however substitutions may be necessary to ensure your gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Reservation of Rights: GLOWBERRY reserves the right to change descriptions, specifications, and prices of the products offered on the website without notice and at any time.